FREQUENTLY ASKED QUESTIONS FOR HEALTH CARE ASSISTANTS

We get a lot of questions from Health Care Assistants at Medilink, so we put together a collection of the most asked ones.

Can’t find the answer you were looking for? No worries – you can get in touch using the contact details provided, and we will happily do our best to help! Our Operations Team are available from 6:00am to 10:30pm every day of the year.

Is the care work guaranteed?

Medilink Nursing Ltd is a Nursing and Care Agency providing short-notice cover (care agency jobs) for Nursing Homes, Residential Homes, Hospitals, Psychiatric Units and Learning Disability Homes. Because of the nature of our business, like all care agencies, we are unable to guarantee a constant supply of work. However, in practice, staff who make themselves available tend to be always working.

How often will I get paid?

Medilink Nursing Nurses (RMN and RGN) and Healthcare Assistants (HCA) are paid weekly every Friday. However, if you want to be paid quicker, we also offer next-day payments! Simply email us a copy of your timesheet to us before 9:00am (with the next-day payment option ticked), and we will sort out a same-day payment for you for FREE.

Am I entitled to holiday pay?

Yes. Holiday pay is accrued for each shift that you do.

Do you provide transport to work placements?

No – however, we will always try and provide you with local shifts, and if needed, help you find a route to get there.

Do you provide training?

Yes! If you work as a Health Care Assistant (HCA), a Registered General Nurse (RGN), or a Registered Mental Nurse (RMN), we will provide all mandatory training online, free of charge.

Can I work for Medilink if I need a work permit?

Unfortunately not. As a recruitment agency, we cannot apply for a work permit because we are not recruiting to fill a specific vacancy. For jobs in care, you will need to apply for a permanent position.

What happens if you send me to a company that I don’t like or assign me to work I’m not happy with?

Everybody has places that they don’t like or jobs they don’t like doing. That’s fine with us, as we have plenty of clients, so we can swap things around and make everybody happy. We will never coerce or pressure you into accepting a shift you don’t want to do.

Will I have to travel far to work?

Some travelling may be involved, but we always try to keep care work travel to a minimum. Generally, we try to keep our staff’s commutes under 30 minutes each way.

Do I have to wear a uniform?

Yes – You are issued with a uniform before you start with us, and this must be worn unless specifically requested by the client.

Is it true that agency staff get the worst tasks?

No, and we’ll help make sure it doesn’t happen! If you come and work with Medilink Nursing, we expect you to be treated with respect by the clients we send you to. If this is not the case, we will take action even if that means losing the client.

If I like a client, can I go and work for them?

Yes – You are free to work for who you like. We have a contractual agreement with our clients, so what normally happens in this case is that we’ll transfer you over to the client after a short notice period.

How long are the shifts?

Care agency work shifts vary. Weekday and Weekend Care Assistant days shifts can be anywhere from 4 to 8 hours long, with 7.5 hours being the most common. Night Care Assistant Jobs tend to be 12-hour shifts.

Need To Know More?

Like we mentioned, our Team is always happy to assist. Use the details below to contact us:

Contact Details

Email: care@medilinknursing.com
Tel: 0113 8776383 (H/O)

Head Office:

43 Church Lane
Pudsey
LS28 7RR

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